Refund policy

Effective Date: 10/3/2025

At Birch and bay Boutique, we want you to love your purchase! If something doesn’t work out, here’s how our return policy works:

In Short:

-       You have 15 days from the delivery date to return items.

-       Returns are for store credit only (no refunds to your original payment).

-       Final Sale items cannot be returned or exchanged.

-       Items must be unused, unworn, and in original condition with tags.

-       You are responsible for return shipping costs.

Full Details:

Return Window

-       You may return eligible items within 30 days or delivery.

-       Returns requested after 30 days will not be accepted.

Store Credit Only

-       We do not offer refunds to the original form of payment.

-       Approved returns will be issued as a store credit gift card that can be used for future purchases.

Final Sale Items

-       Items marked as “Final Sale” at checkout will not be eligible for return or exchange.

Condition or Items

-       Returned items must be:

o   Unworn, unwashed, and undamaged.

o   With all original tags attached.

o   In original packaging (if applicable).

-       Items that show signs or wear, makeup, deodorant, pet hair, or any kind of damaged will not be accepted and will be returned back to you.

Return Shipping

-       Customers are responsible for the cost or return shipping.

-       We recommend using a trackable shipping method (“Shop” application) as we are not responsible for lost return packages.

Exchanges

-       At this time, we do not offer direct exchanges. If you’d like a different item, please return your order for store credit and place a new order.

Damaged or Incorrect Items

-       If you receive a defective, damaged, or incorrect item, please contact within 7 days of delivery at chloe@birchandbayboutqiue.com so we can make it right!